Minimizing Damage And Maximizing Satisfaction
Flooded rooms. Hazardous ice. Power and water outages. When your tenants have an emergency, they are desperate for help.
But contacting the wrong on-call person delays and complicates matters.
Focus specializes in Emergency Response. We call the right people, with the right message, at the right time!
- After-hours calls are handled by friendly agents who reassure residents that help is on the way.
- You determine what constitutes an emergency. Calls that fit established criteria are escalated. Those that do not are forwarded to the office for the next business day.
- On-call personnel receive a complete, accurate message without delay.
- Change your on-call list yourself, swiftly, easily, and at any time from a smartphone or computer!
Property Management Is Our Niche
Thirty years ago, Focus Telecommunications developed a comprehensive plan for property management answering services.
Today, our local agents answer calls remotely for apartment communities all over the country including communities in Columbus and Cleveland, OH.
In fact, one of Focus’ longtime salespeople is a resident of Ohio and is active in the property management community. We are also proud to be a member of the Northern Ohio Apartment Association. Serving more than 150,000 suites throughout 36 counties in Northern Ohio, NOAA maintains its exceptional standards while offering education and advocacy programs to owners and managers.
Exemplary customer service is our driving principle. We know your requirements, we respond quickly, and we keep you in business.
- Emergency dispatch
- Call screening
- Rent reminders
- Lease applications
- And more!
When your company’s reputation is on the line, we won’t put it on hold.
Never miss an important call.
Please call 800-886-6696 or fill out the form below to get started!