Perception is everything. When a customer dials your number, they want to know that the person answering the phone has a working knowledge of the business, and a vested interest in providing them with the help they require. The perception that a caller has reached an...
It’s Christmastime – make sure to leave some space on that list to Santa for some cutting-edge answering service technology. After all, ‘tis the season for the latest and greatest toys, video games, and gadgets with all of the new bells and whistles. It’s not all too...
Quality local answering services are an asset to businesses because, over time, they can get to know your customers as people – not just names and numbers on a page or monitor. For repeat callers, your answering service can log certain information, like name, phone...
Hiring a professional answering service? There are a lot of options out there. A quick Google search yields approximately 154… million. So, you’ve got your work cut out for you. Honestly, hiring an answering service – while nuanced – is similar to seeking the help of...
Wouldn’t it be nice to be able to anticipate problems before they happen? To have a kind of sixth sense warning you of situations that could cause you financial hardship or wasted hours so that you could head them off at the pass? We’re not fortune tellers, but...
The country remains on high alert as coronavirus-related headlines dominate the newsfeed. There are currently more than 40 confirmed cases of the respiratory disease known as coronavirus (COVID-19) in the United States. While the potential public health threat posed...
When a business phone rings, chances are the caller is looking for a solution to a problem. Moreover, they are hoping a human being will answer! In fact, that human connection is the most important characteristic customers look for, according to a survey conducted by...
A greeting by a personable and proficient answering service operator sends a message to your residents that they are in good hands. This protects your reputation as a property manager and helps it grow and thrive. Here are just four ways these talented professionals...
If you are on the hunt for a virtual receptionist (or for virtual receptionist services) for your office, you need to understand the expenses involved. Pricing and packages vary from company to company depending on the services you choose and the coverage you choose....
Precision and accuracy. They’re the linchpins of custom dispatch procedures for property managers. You cannot afford to have an incomplete message sent to the wrong on-call when one of your residents is frantic due to flood waters rising in her bathroom. The use of...