When your callers are hot, they are hot! We’re coming into the season in which your answering service agents will be handling more and more (and more) air conditioning-related calls. As a property manager, it behooves you to make certain your residents understand...
Don’t get us wrong – voicemail has its place. Like the microwave, the DVR, and that little clip that holds the bread bag together – it’s a revolutionary invention that made day-to-day life so much more convenient. And in business, it’s an important tool that allows...
‘Tis the season. During this last quarter of the year, many retail companies and other customer-facing businesses notice a sizable uptick in their seasonal call volumes. From the hair-raising hordes brought about at Halloween, to the mad dash to deck the halls that...
When it comes to providing property management triage, nothing beats the power of a person. We’ve come a long way, technologically. Advancements in property management software have been vast. Web-based programs assist in all facets of the industry, from inspection to...
It takes money to make money, right? Isn’t that the old saying? The trick, though, is striking the perfect balance so that after all of the bills are paid – you still come out a bit ahead at the end of the month. One of the most frequent questions we hear is how...
Put a customer on hold, and you may as well put the phone down and walk away. The damage is done. That may be a slight exaggeration. Then again, maybe it’s not. The point is: you don’t know, do you? One thing is certain – you have only one chance to make a phenomenal...
We’ve been hearing a lot about STIR/SHAKEN in the news lately. Most of us are probably thinking, “Yay! It’s about time!” But what IS STIR/SHAKEN? STIR/SHAKEN is the name for guidelines meant to stop robocalls. In fact, those of you with cell phones or landlines that...
Perception is everything. When a customer dials your number, they want to know that the person answering the phone has a working knowledge of the business, and a vested interest in providing them with the help they require. The perception that a caller has reached an...
It’s Christmastime – make sure to leave some space on that list to Santa for some cutting-edge answering service technology. After all, ‘tis the season for the latest and greatest toys, video games, and gadgets with all of the new bells and whistles. It’s not all too...
Quality local answering services are an asset to businesses because, over time, they can get to know your customers as people – not just names and numbers on a page or monitor. For repeat callers, your answering service can log certain information, like name, phone...