(Eldersburg, MD April 9, 2022) – Association of Teleservices International (ATSI) is pleased to announce that Focus Answering Service has re-certified for the Gold 24/7 Call Center Certification Award after originally qualifying November 2004. The Certification...
Small businesses do big things every day. Focus is one of them. And we’ve been honored to have contributed to the longevity of so many others. It’s interesting that in the hustle and bustle of our very big job (focusing on our many clients’ phone lines so that they...
For small business owners, navigating relentless regulatory and legal issues can often make focusing on day-to-day management a frustrating, uphill battle. The Office of the National Ombudsman (ONO) can provide relief. On Wednesday, Oct. 3, Focus Telecommunications...
A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to figure out which number to select. There are ten buttons on the phone; that does Not mean that all...
We don’t always get sufficient warning of potentially disastrous weather or conditions so it pays to get in the habit of having some backup systems in place at all times – So you know things will be there when you need them. Step 1 - Keep some cash in the house. Your...
WSTA HOSTS Donna West Workshop – Las Vegas July 12, 13, 2017 "Another FANTASTIC Workshop," said Daphne, from Virginia, "I try not to miss anything you do, I always learn so much!" Daphne was reiterating the general response of all the attendees at the recent...
Are we committed …to a cause? …to making a difference? …to improving lives? I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog. In 1942 (two years before I was born) Clarence...