Business Etiquette

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How to Make the 80/20 Rule Work for You 100 Percent of the Time

How to Make the 80/20 Rule Work for You 100 Percent of the Time

The Pareto Principle states that – for many outcomes – roughly 80% of consequences come from 20% of causes. Other names for this principle include “The Law of the Vital Few,” or “The Principle of Factor Sparsity.” Most business owners recognize it as the 80/20 Rule,...

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How to Improve Customer Service? 3 Tips from the Experts

How to Improve Customer Service? 3 Tips from the Experts

More than 90 percent of consumers say customer service is the key to continuing a relationship with a vendor. Taking steps now to improve customer service can keep your clients from moving on (and marring your reputation along the way). Start with these three steps:...

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Scheduled Video Meetings Can Go a Long Way in Easing Anxiety

Scheduled Video Meetings Can Go a Long Way in Easing Anxiety

Meetings get a bad rap. Lots of complaining about some people droning on and others not contributing. Lots of parroting about how boring they are. Let’s take an honest look at how important scheduled video meetings are – especially now. Most of us are currently off...

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Stop Robocalls from Ruining Your Business

Stop Robocalls from Ruining Your Business

Robocalls are relentless, intrusive, underhanded wastes of time; and could be ruining your relationship with your customers. Recent studies have shown that one out of four people cannot tell the difference between a robocall and an honest-to-goodness human being. The...

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3 Ways to Keep Your Cool and Deal with Cranky Customers

3 Ways to Keep Your Cool and Deal with Cranky Customers

Regardless of what line of business you’re in, angry and irate customers who want to scream and shout and make you feel like an utter failure are always, always – always – going to be an unfortunate reality of doing business. Stress and anxiety levels can skyrocket...

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The Ancient Theory of Thirds

The Ancient Theory of Thirds

The ancient theory of thirds says that in any organization, team, business or industry association, one-third of the people will do two-thirds of the work. The next third will do the remaining work and the last third will do almost nothing.  If you belong to a group...

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