“When I first arrived at the property 18 years ago, I had to find good vendors and contractors. It’s so important because everyone plays a big part.

Everyone needs to understand that they are part of our team. If someone drops the ball, it creates a problem for all of us. Everyone from the cleaning staff to the answering service – what is important is the experience we give our residents. Every single person plays a part in that customer’s experience.

Residents will now call us and say, ‘Thank you for handling it and thank you for doing a good job’.

That is why it is so important to have a good answering service! And that is why we are so grateful to have Focus.”