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Empower Your Community this Small Business Saturday

Professional Answering Service

November 22, 2023

Small Business Saturday will be celebrated on November 25 this year. Originating in 2010, this shopping festival has provided a pillar of support for the underdogs, of sorts, offering them a platform to shine amidst retail giants.

Each and every small business serves as a beacon of innovation and determination in our communities. At Focus, we’re immensely proud to have been part of countless entrepreneurial success stories, doing some small part to help small businesses in their journey every step of the way.

In our fervor to consistently deliver seamless communication solutions for our clients, we occasionally need a gentle reminder that we too belong to the heartwarming world of small businesses.

Since our inception in 1987, we’ve always taken a “go big or go home” approach to the answering service industry. Whether pioneering an instruction manual for office answering services worldwide or tailoring receptionist services for property management firms, we’ve been in perpetual motion, always aiming higher. Throughout it all, however, our interactions have consistently underlined the immense value small businesses bring to the table.

Small businesses face unique and sizeable challenges. Consistent communication with customers is paramount, and any missed connection can be detrimental. In a competitive arena, even a single missed call can divert a potential customer to a competitor.

Understanding these challenges, the Focus team offers specialized telephone answering services tailor-made for small businesses. Our mission is straightforward: empower businesses to maximize their connectivity with customers, ensuring no opportunity is lost, all while alleviating the daily operational pressures on business owners.

  • Always Available, Always Welcoming: No matter the hour or day, with Focus, your business is always accessible. Whether it’s during off-hours, holidays, or those moments when you’re attending to other matters, we ensure your customers always find a friendly and professional voice at the end of the line.
  • More Than Just “Picking Up”: Beyond just answering calls, we immerse ourselves in the ethos of your business. By understanding the unique intricacies of your brand, we guarantee top-tier representation every time the phone rings.
  • Holistic Communication Solutions: Our comprehensive packages for startups and small businesses encompass a range of services:
    • Phone Answering: Ensure every call is received with professionalism and warmth.
    • Order Taking & Processing: Efficiently manage orders, ensuring maximum customer satisfaction.
    • Appointment Scheduling: Seamlessly integrate a phone answering service into your appointment scheduling process, enhancing operational efficiency.
    • Report Generation: Keep a pulse on important metrics with regular, insightful reports.
    • Secure Messaging: Safeguard crucial communication with encrypted messaging solutions.
  • Customization is Key: We believe every business is unique, and our approach reflects that belief. During our initial consultation, we’ll delve into understanding what sets your business apart. From there, we’ll craft a call-answering script with your insights, ensuring that every call aligns with your brand’s voice and objectives.
  • Swift & Supportive Onboarding: Time is of the essence, and we respect that. Our onboarding process is expedient and often conducted over the phone. For complex accounts, we provide a dedicated liaison to ensure a seamless transition.

At Focus, we’re not just another answering service; we are partners in small business success. Every day, we commit to helping the smaller guys punch above their weight, ensuring that they seize every opportunity to grow and thrive. Your vision guides us, and together, we’ll make it a reality.

Amid the dominance of mega call centers and the globalization of service delivery, the Focus team wears our “small business” badge with unmatched pride. The essence of a business isn’t defined by its size, but by the authenticity of its vision, the passion of its team, and the unparalleled service it offers day in and day out.

So, mark your calendars for Small Business Saturday on Nov. 25. As the holiday season revs up, being a champion for the companies that transform ordinary moments into extraordinary memories is more important than ever. Champion them every Saturday, every day. By extending your support, you fortify the foundation of your community and cause a ripple effect of community empowerment, making the world a better place as we approach the new year.