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4 Site Management Team Complaints Cured by Your Answering Service

Property Management

January 25, 2022

Property management certainly has its professional plusses and financial benefits, but it is also rife with time-consuming, crazy-making minutiae and spur-of-the-moment crises that can be a drain on even the most meticulous site management teams.

At Focus, we’ve certainly heard our share of site management team complaints and concerns. Here are four of the most common ways that enlisting the talents of a telephone answering service can help:

  1. Not enough time. Juggling those aforementioned resident demands and emergencies is a colossal time suck, and one made exponentially more challenging when you start breaking down the “needs” from the “wants.” Hiring a telephone answering service can be a step in the right direction. Compassionate, knowledgeable answering service agents can handle incoming calls and other administrative duties, freeing up your team to focus on residents’ needs and other critical tasks. Urgent calls can be patched through immediately, while thorough, accurate messages will be taken for those that can wait until the next day.
  2. Not enough money. Budget limitations can make rising to the occasion for your residents tricky. Here’s the good news: when you outsource your calls to an answering service, you start saving cash almost immediately. The potential thousands that you squirrel away will ultimately go a long way toward boosting efficiencies, making improvements to your facilities, and even rewarding your site management team for a job well done.
  3. Not enough patience. Residents can be downright despicable – angry, petty, impatient, and just plain mean. And when you’re tapped out for the day, a little bit of flack from an unappreciative renter may be all that it takes to ruin your day – or, worse, cause you to go on the offensive. Avoid this at all costs. It’s a bad look. Instead, direct those cantankerous callers to a service that fields them day-in and day-out. We can handle your calls with care and tact, boosting your reputation in the process.
  4. Not enough manners: How many times have you stumbled upon a mess in a common area? On a good day, this is an annoyance. On a bad day, it could cause an injury or even escalate to a more dire situation. Luckily, residents are pretty good at policing each other when it comes to this sort of thing. But once the call comes in alerting your company to a possible hazard – make sure you have a responsive answering service on the line that knows how and when to make the call regarding a potentially dangerous situation.

Focus Answering Service doesn’t just take calls, we are equipped to “make the call” – the right call –based on decades of industry experience. Meticulous attention to detail helps to protect you, your residents, and your company from damage and liability – and significantly cuts down on-site management team complaints. Learn more. Call us at 1-800-886-6696 when you’re ready to chat.