Professional Answering Service

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How Your Answering Service Improves Customer Retention

How Your Answering Service Improves Customer Retention

Ready to watch your business grow? Customer service is kind of like tending to a garden, isn’t it? Think about it. The plants are your prospects and existing customers. Without regular and meticulous maintenance—potting, watering, pruning, and replanting (not to...

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Do Elevator Cameras Have Audio?

Do Elevator Cameras Have Audio?

While elevator cameras have long provided visual monitoring, recent updates in safety codes have expanded the scope of communication options in elevators. In particular, the American Society of Mechanical Engineers (ASME) A17.1-2019 code now requires that elevators...

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Does OSHA Regulate Elevators?

Does OSHA Regulate Elevators?

Elevator safety isn’t simply about pushing the right buttons (though, admittedly, that’s the fun part) –it’s about following regulations set forth by industry watchdogs from OSHA to ASME. Elevator safety is a critical priority for building managers, contractors, and...

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What is the Hardest Part of Being an Answering Service Agent?

What is the Hardest Part of Being an Answering Service Agent?

Being an answering service agent involves far more than just answering calls. The role requires a combination of communication skills, emotional intelligence, and technical know-how. While rewarding, the job is not without its challenges. Recognizing them is the first...

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What Are the Three Ps of Telephone Etiquette?

What Are the Three Ps of Telephone Etiquette?

You may know the ABCs of your industry, but are you aware of the three Ps of telephone etiquette? When it comes to customer service, the way you handle your phone calls can significantly influence client perceptions and business outcomes. Embracing the three Ps of...

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Should Calls Be Forwarded to Maintenance Personnel After Hours?

Should Calls Be Forwarded to Maintenance Personnel After Hours?

The question of whether to forward calls to maintenance personnel after hours is a common dilemma in property management. Direct contact may seem like the most straightforward approach in handling urgent issues, but it presents several challenges impacting both staff...

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What is the Problem with Automated Customer Service?

What is the Problem with Automated Customer Service?

In an era of rapid technological advancement, automated customer service systems are becoming the ever-present “norm” across various industries. While these systems offer efficiency and cost-effectiveness, they often lack the personal touch that customers deeply...

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Who Needs an Answering Service?

Who Needs an Answering Service?

Your Internet search led you here. Yet you can’t help but wonder: “Who needs an answering service?” The short answer? Almost every business, regardless of size or industry. Remember: communication is key to a company’s success. While hiring an answering service might...

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Is Voicemail Obsolete?

Is Voicemail Obsolete?

In the landscape of modern business communications, where efficiency and personal connection are paramount, the question often arises: Is voicemail obsolete? Floppy discs are obsolete (but fun!) Boom boxes, though retro-cool, are generally obsolete. But voicemail...

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