You’re not the only game in town. None of us are. Sad but true. Thanks to the Internet and social media, competition in all industries is fiercer and more prolific than ever. And before they can do business with your company, there are many questions your customers...
How does an economic downturn affect customer service? Are you ahead of us already? Did you guess the answer? Recession, regression, digression, succession. Is it a bear market or a bull market? Or an eagle? Is it an eagle? Or a woodchuck? Is it coming in like a lion...
As a property or site manager, you are bound to get noise complaints from residents at some point. Whether it's a party that got a little out of hand or construction noise that rattles the windows, noise complaints are inevitable. Here are six short steps to handle...
There’s a reason they’re called pests. Invading insects and lowdown, dirty rodents don’t give a rat’s… ahh, let’s just say they don’t hold the schedules of homeowners in high regard, nor those of the pest control companies on their speed dial. And, so, bugs are gonna...
Pop quiz: What do Taco Bell, Jersey Mike's, and Dunkin Donuts all have in common? If you answered cholesterol – well… we’re not going to tell you you’re wrong. But they’re also three of the fastest-growing franchises in the country today. Obviously, this trio of...
Phone etiquette is an integral part of our existence. Not just for business, but for day-to-day life. The Focus team has been answering calls for multiple industries for decades, and we still field the same question over and over again: “How do you answer the phone...
No one can do what you do quite the way you do it. Being a Jack of All Trades may seem attractive at first, particularly for business owners and entrepreneurs who want to cast a wide net. But trying to do it all often means you never do anything optimally. Sure,...
Ready to hit the ground running at midnight on Jan. 1? Trick question. (You should be on the ground, running, as we speak.) Providing quality customer service has never been easy – and it’s not going to get any easier in 2023. But by making some simple customer...
Just like snowflakes, no two residents are exactly alike. But all of them share common wants and needs. So, make a list – and check it twice. Then get to work delivering the goods this holiday season so you’ll have a happy, prosperous, and ‘No Vacancy’ New Year. Here...
It’s almost that time again. That marshmallow world time of year. And for business owners, that frequently means it’s also time for the overflow avalanche to commence. We’ve mentioned it so many times before but outsourcing your calls to a professional answering...