‘Tis the season. During this last quarter of the year, many retail companies and other customer-facing businesses notice a sizable uptick in their seasonal call volumes.
From the hair-raising hordes brought about at Halloween, to the mad dash to deck the halls that runs straight through December, phones tend to ring off the hook, requiring more help.
But before you hire new – and costly – personnel, take a breather. Instead, you may want to strongly consider outsourcing your needs to a professional answering service.
Whether you need help picking up the slack, scheduling some much-needed away time, or reinforcing your seasonal business for the winter onslaught – outsourcing can be a lifesaver in more ways than one.
- Holiday helpers: Yes, hiring holiday support is a time-honored tradition. Not to mention an expensive and dubious one. Virtual receptionists, on the other hand, deliver dependable, knowledgeable, and compassionate customer service, without the need to hire, train, manage, or replace temporary help. No timecards to verify, no vacations to approve, and no sick leave to lose sleep over. An answering service offers zero hassle and optimum results.
- Season’s greetings: A quality answering service ensures that A) your customers are never sent to that discouraging no man’s land of voicemail and, B) every message is recorded with the utmost professionalism and accuracy and relayed to you in the manner that you prefer (phone, email, secure text, and beyond).
- All hours are holiday hours. One thing is certain: your customers will frequently need assistance and answers in the most unlikely times in between the hustle and bustle of the season. And unlike the jolly old elf who lives up north, you can’t be all places at all times – no matter how hard you try. When you enlist the assistance of an outsourced answering service, you can rest assured that phone lines will be covered around the clock, with such dexterity that it will appear to your clientele that you’ve never left the office. That means you can grow your business without burning the candle at both ends – or missing out on any quality family time.
If you’re anticipating an imminent increase in seasonal call volumes, act now. Focus Answering Service is dedicated to helping you work smarter, not harder this holiday season. In many cases, you won’t ever have to lift a finger. That’s the gift that keeps on giving. Contact us today to learn more.