Sykesville, MD, April 6, 2024 – Focus Answering Service, a leading provider of outsourced answering service solutions, is proud to announce the promotion of Tom Reandeau to the position of Vice President and Chief Operating Officer. With a long and distinguished career within the company and the wider telecommunications industry, Reandeau brings unparalleled expertise, dedication, and leadership to his new role.
Reandeau’s journey with Focus Answering Service began in 1994 when he joined the company to lead training and development initiatives. His tenure has been marked by significant contributions to the company’s growth, including spearheading the transition to remote work and enhancing operational efficiency through innovative technology solutions. Reandeau’s leadership was instrumental during the COVID-19 pandemic, sharing valuable insights on remote work transition with the broader industry.
Reandeau’s commitment to education and development has been a constant throughout his career, beginning with his military service in the Air Force and continuing at Focus Answering Service. He has dedicated himself to ensuring that employees are well-prepared and knowledgeable, believing strongly in the power of education to drive success and innovation within the industry.
Outside of his work at Focus, Reandeau is an avid barbecue enthusiast. As the proprietor of catering company Tucker’s BBQ, he spends his weekends prepping sumptuous meals for various industry events.
Upon announcing his promotion, Donna West, founder of Focus Answering Service and Reandeau’s mother, expressed her pride and confidence in his abilities.
“Tom is not just my son; he is a visionary leader whose contributions have significantly shaped our company’s direction and success. His elevation to Vice President and COO is a testament to his hard work, innovative thinking, and deep commitment to our clients, employees, and the broader industry.”
Tom Reandeau’s promotion is a pivotal moment for Focus Answering Service as the company continues to expand its services and strengthen its position as a leader in the telecommunications industry. His leadership and vision are expected to propel the company to new heights, ensuring continued success and innovation in the years to come.
For more information, visit www.focustele.com.
About Focus Answering Service
Focus Answering Service provides comprehensive telephone answering services to businesses across various industries. Founded in 1987, the company has grown to become a leader in high-quality, personalized communication solutions designed to meet the unique needs of each client. With a commitment to excellence and innovation, Focus Answering Service continues to set the standard for reliability, efficiency, and customer service.