Our lives are practically orchestrated with a few swipes on a smartphone. Work-from-home scenarios are rising exponentially. And a lion’s share of the populace frequently chooses text as their preferred means of communication. It’s no wonder so many small businesses are considering “cutting the cord,” so to speak – and eliminating their business phone lines. But if this describes you, resist the urge.
In many ways, our business phone lines provide the steam that keeps our companies chug-chug-chugging along. Here are three huge reasons that you owe it to yourself – and your customers – to keep those lines intact.
- Appearances: Sometimes it’s the small things that matter most. Many prospects continue to value the consistency traditional business phone lines A Yellow Pages listing signifies diligence and reliability in their eyes. If your business is unlisted, you run the risk of appearing unprofessional, and that’s a risk you just never want to take.
- Convenience: Using forwarding solutions, your callers can be transferred to your telephone answering service whenever your in-house team is unable to answer. Team members working outside of the office will always receive important messages. Convenient scheduling allows calls to be directed to your answering service automatically for after-hours coverage, or whenever your business phone lines are otherwise occupied.
- Accessibility: Never underestimate the power of a person. Email and online communication have their time and place, but business phone lines remain a critical means of providing stellar customer service with a human touch. Professional answering services like Focus provide consistent, compassionate, and knowledgeable service that is custom-tailored to your business and its needs. Leveraging select keywords and phrases specific to your business, conversations feel organic and unscripted, boosting your reputation as a company that cares.
Focus Answering Service can manage your business phone lines and maximize your workplace efficiency. Reach out to us today to learn more.