Telephone Answering Services

Focus on Telephone Answering Services

In the beginning, telephone answering services took simple messages and relayed them to the office. Now, answering services take intricate messages, give out information to callers, and deliver messages and information in complicated ways to multiple people through multiple medias. Today 80% of ALL major companies outsource to keep costs down so they can remain competitive and stay "Focused" on what they do best.

Focus can play a valuable part in running your business. For example, we can:

  • Keep your phones open 24/7
  • Manage your appointment book
  • Transfer calls to your employees as your receptionist
  • Take messages on your web site
  • Send audio files to your e-mail
  • Answer excess calls when your staff is overwhelmed
  • Assist with your disaster backup plan
  • Offer multiple time zone networking
  • Triage calls and follow a decision tree to assist with first level customer service
  • Allow you access to our system through our web portal you can change - change your on-call, view your messages and print reports
  • We can communicate with your customers by phone or Internet - Your website or ours!

    To make a great first impression -
    You need the power of a person answering your phones! ©

    Find out what Focus Answering Service can do for you!

    Focus is active in our community and industry organizations - click here to view the organizations we belong to. We are an Award Winning Call Center committed to excellence, giving you an edge that exceeds your toughest competition. Our mission is to take and deliver messages accurately, promptly, and professionally, every time!

    "I wanted to convey my appreciation for the fine job you folks at Focus have been providing my firm. Ever since my firm switched (from another answering service) to Focus, we have observed a noticeable change.

    We enjoy the professional manner in which our image is projected by your staff to our potential and existing customers. In fact, I can honestly say that we have received several compliments over the past seven years from customers about the timeliness and accuracy of the messages relayed by your staff to mine. Thank you very much for the great service and continued support you have given my firm's operations and me. I wish you all the best with your firm's success and growth."
    J. C. at C.W.R.I.

    If you had a bad experience with another answering service or just want to get it right the first time,
    call Focus TODAY at 1-800-886-6696; we are ready to be on your team!

  • Click on any listing below to learn more about our specialized options!

    Telephone Answering Services
    Ordertaking - Credit Card
    Customer Service Support
    RSVP Services
    Service & Utilities Companies

    Medical-HIPAA Compliant
    Website & Email Answering
    Appointment Scheduling
    20 Answering Service Secrets

    Property Management
    Help Desk
    Call Center Services
    Funeral Homes

    Technical Support
    Virtual Receptionist
    Government Support

    Answering service providing 24 hour telephone answering services for small businesses.
    Featured answering service for all business telephone needs nationwide on Marylandinfo.com.
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