Focus on Property Management Answering Services
Focus has specialized in answering services for the Property Management industry since 1987. Donna West invested months interviewing resident managers and property managers to understand the unique telephone answering needs of the industry. As a result, we have the most comprehensive training program for agents who will answer property management calls. Our agents KNOW this business.
Over 50% of the calls answered at Focus on a daily basis are related to property management. We have been active associate members of both the Property Management Association and the Institute of Real Estate Management since 1989.
We speak your language; we know the difference between a toilet back-up and a stoppage.
We understand that you can't pay your employees overtime to fix a problem that is not an emergency.
We know the fire department will probably break down the door of the elevator, and we try to reach you first--IF those are your instructions.
We understand your on-call schedule and we have on-call personnel specifically trained to handle this vital information.
We have one of the finest reputations in the industry when it comes to answering for the property management community and over 45 industry quality awards.
Allow us to provide backup to your leasing office. Just give us your parameters and we can set up appointments for your leasing agents and give vital information so you don't lose those impulse "lookers". You can even access our web portal - change your on-call, view your messages and print reports.
Focus offers detailed billing for large property management companies that wish to pass costs on to the building owners. We can also provide a combination of automation and
agent services for the best in cost control.
A disaster can strike anytime without warning at any of your commercial properties. Don't be caught unprepared; make Focus answering service a part of your disaster plan today. You can turn your phones over to Focus Telephone Answering Service and rest assured that we are here to protect your interests.
"For 10 years, Focus Answering Service has provided our company with excellent service. All calls are executed in a timely and professional manner and the staff is always respectful and helpful. Emergencies are handled with urgency, care and with enough detail that we are able to jump on the situation
immediately when we get the call. We appreciate all that you do."
R.F. at C.R.M.G
If you had a bad experience with another answering service or just want to get it right the first time,
call Focus TODAY at 1-800-886-6696; we are ready to be on your team!