Medical - HIPAA Compliant

Focus on Medical Answering Service

Focus answers for physicians in all medical specialties from single physicians to multiple doctor practices to clinics, home health providers, hospices, pharmaceutical companies, medical equipment and supply distributors and a nationally acclaimed hospital. Our policies, procedures and training are about providing the best possible medical answering service to you, your patients and two nationally acclaimed hospitals. We can make appointments and handle cancellations in your appointment tracking software, including Amion.

In this day of litigation, security and patient rights, it is extremely important that your medical answering service has the tools and systems in place to professionally represent your practice, as well as to help protect it.

Donna West, President of Focus, has over 10 years of experience in the medical industry and created Focus to specifically meet the answering service needs of the medical community. Your patients expect and deserve the best when it comes to their health; don't let that quality slip because you and your staff are not at the office. We will call the right physician for the right problems, and we respect your time off.

Why Should You Choose Focus:

  • Focus agents undergo a rigorous educational program and ongoing quality assurance evaluations
  • Emergency medical dispatchers are specially trained to handle medical situations
  • All agents sign a confidentiality agreement
  • Focus is up to date on HIPAA requirements
  • We offer archived message storage and retrieval
  • Calls are recorded for your protection
  • You can access our system through our web portal - change your on-call, view your messages and print reports
  • We can access your appointment tracking software system through your web portal to make appointments and take cancellations.
  • We have earned over 45 awards for outstanding telephone answering!

    "I want to thank you for the professional manner in which you have handled our telephone answering service account. Your attentiveness to our needs and swift response is greatly appreciated. During times of transition and change you have committed yourself to our business and have seen us through any turbulence.
    I look forward to continuing our work relationship."
    JH, Johns Hopkins Home Care Group

    If you had a bad experience with another answering service or just want to get it right the first time,
    call Focus TODAY at 1-800-886-6696; we are ready to be on your team!

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    20 Answering Service Secrets

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    Answering service providing 24 hour telephone answering services for small businesses.
    Featured answering service for all business telephone needs nationwide on Marylandinfo.com.
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