Focus on Help Desk
In the beginning, telephone answering services took simple messages and relayed them to the office. Today, answering services take intricate messages, give out information to callers, and deliver messages and information in complicated ways to multiple people through multiple medias. Today 80% of ALL major companies outsource to keep costs down so they can remain competitive and stay "Focused" on what they do best.
Focus can play a valuable part in running your business. For example, We can answer your phone 24/7, taking a professional message
We can triage your calls and follow a decision tree to assist in solving problems
We can make or change appointments for you
We can answer your office lines and transfer calls to your employees as your receptionist
We can take messages on your web site
We can send audio files of your messages to your e-mail
We can answer excess calls when your staff is overwhelmed
We can be a part of your disaster backup plan
We can offer multiple time zone networking
We can communicate with your customers by phone or Internet - Your website or ours!
You can even access our web portal - change your on-call, view your messages and print reports. Find out what Focus Answering Service can do for you!
"I have been doing business with Focus for about ten years and have found them to be efficient and pleasant to work with. When I do have a concern they are very quick to resolve any issues I may have."
B.M. with NCOC
If you had a bad experience with another answering service or just want to get it right the first time,
call Focus TODAY at 1-800-886-6696; we are ready to be on your team!