Help Desk

Focus on Help Desk

In the beginning, telephone answering services took simple messages and relayed them to the office. Today, answering services take intricate messages, give out information to callers, and deliver messages and information in complicated ways to multiple people through multiple medias. Today 80% of ALL major companies outsource to keep costs down so they can remain competitive and stay "Focused" on what they do best.

Focus can play a valuable part in running your business. For example,

  • We can answer your phone 24/7, taking a professional message
  • We can triage your calls and follow a decision tree to assist in solving problems
  • We can make or change appointments for you
  • We can answer your office lines and transfer calls to your employees as your receptionist
  • We can take messages on your web site
  • We can send audio files of your messages to your e-mail
  • We can answer excess calls when your staff is overwhelmed
  • We can be a part of your disaster backup plan
  • We can offer multiple time zone networking
  • We can communicate with your customers by phone or Internet - Your website or ours!

    You can even access our web portal - change your on-call, view your messages and print reports. Find out what Focus Answering Service can do for you!

    "I have been doing business with Focus for about ten years and have found them to be efficient and pleasant to work with. When I do have a concern they are very quick to resolve any issues I may have."
    B.M. with NCOC

    If you had a bad experience with another answering service or just want to get it right the first time,
    call Focus TODAY at 1-800-886-6696; we are ready to be on your team!

  • Click on any listing below to learn more about our specialized options!

    Telephone Answering Services
    Ordertaking - Credit Card
    Customer Service Support
    RSVP Services
    Service & Utilities Companies

    Medical-HIPAA Compliant
    Website & Email Answering
    Appointment Scheduling
    20 Answering Service Secrets

    Property Management
    Help Desk
    Call Center Services
    Funeral Homes

    Technical Support
    Virtual Receptionist
    Government Support

    Answering service providing 24 hour telephone answering services for small businesses.
    Featured answering service for all business telephone needs nationwide on Marylandinfo.com.
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