1-800-886-6696

Focus Faces

You need the power of a person!

 


Focus Staff

In 1987 Donna West entered the telephone answering service/call center industry after several years as a successful medical consultant. A huge believer in education she turned our Focus training into training DVDs for our industry and was a major contributor to the ATSI HIPAA training program. Donna has received both the President's Award and the Sharing Award given by the Association of TeleServices International.

"Few if any members of ATSI have given as much to this industry as this year's recipient of the President's Award, Donna West." Allan Fromm, President of the ATSI - July 2008


Lannette Gerbrick, VP of Business Development:
Lannette is responsible for company growth and overseeing the sales and customer service departments. She also designs and develops marketing materials and campaigns.
Tom Reandeau, VP of Operations:
Tom is responsible for all of our technology including telephony, Internet, and our proprietary computers and servers. He also oversees the senior administrative team and is in charge of training our new employees.
Jim Reandeau, CFO:
Jim is responsible for the financial well being of Focus including accounts payable and receivables.
Anna Buonassisi, Director of Customer Care:
Anna is responsible for keeping our customers happy. She researches customer call inquiries and educates customers and employees about services and procedures. She is a fierce advocate for our clients.
Misty Hill, Director of IT Development Services:
Misty is responsible for customized reporting and specialized account requirements as well as maintaining and testing all of our platforms and features.
Lee McAteer, Director of Employee Development:
Lee is responsible for our ongoing quality assurance. He also provides individual instructions for account procedures for our new clients.
Kathy Powell-Betts, Senior Communications Consultant:
Kathy is responsible for introducing new clients to Focus. She helps design customized accounts to best suit the needs of our new clients.
Anne Postich, Customer Service Representative:
Anne is responsible for introducing new clients to Focus. She designs customized accounts to best suit the needs of our new clients.

If you had a bad experience with another answering service or just want to get it right the first time,
call Focus TODAY at 1-800-886-6696; we are ready to be on your team!



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