When it comes to your phones…


There are some great reasons to work at Focus!

Application for Employment

You work entirely from home
There is no dress code, no driving, no gas or parking

  • We have a very caring organization from the top down.
  • We are committed to quality so you can be proud of where you work.
  • We have a fabulous team – most of our employees have been with a long time, and will reach out and make you feel very welcome.
  • We use instant messaging to “chat” with one another, so we aren’t “alone.”
  • We staff so we stay busy – but not too busy to be uncomfortable.

We don’t have a lot of job openings, our employees tend to love their jobs and stay,
and stay but we do hire and we do grow
We DO have personal growth opportunities, this can be an excellent career

Below is what you need to be our ideal candidate:

You MUST be a NICE person –
We can teach a lot but we can’t teach “nice.”

  • You must be able to read and follow directions
  • You must type 40 words per minute, accurately.
  • You must be computer literate – we work in our client’s portals and frequently need to go to the internet.
  • You must have a pleasant speaking voice with very little accent, we talk with people of all nationalities and they must be able to understand you.
  • You must sound enthusiastic, and be honestly interested in our callers and their concerns.

You must be dependable
We count on you to be on time; so do our customers

  • You must be able to work in an isolated area where there are no people, and no pets to distract you, or make noise that can be heard in the background. This is part of HIPAA Compliance.
  • You must give us your hours of availability and be flexible about a schedule within those hours.

You MUST work weekend hours. This will not change.
Our customers rely on us for weekend phone coverage and we must provide it!

No two days are the same, so it is interesting, even though you are still answering phones. You will learn a lot about hundreds of industries, and you will receive a customer service education second to none! You will also become a part of a great team of caring people who work well together.

Dear Focus,

“I just want you to know how special it is work for an employer who takes the time to write hand written notes and expresses heartfelt words. I’m so grateful to work for such a Great company that really cares about their clients as well as their employees.”

Andrea S.