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Too Many Choices

A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to figure out which number to select.
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Focal Point Newsletter – October 25, 2017

Who’s on first?

Baseball is becoming a hot topic as the playoffs approach and fans tend to pay a lot of attention to the upcoming lineup. Who will pitch and who will be on deck?
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