Focus on Call Center Services
Call Center Services or "Custom" Services include such options as inbound order taking, scheduling appointments, making reservations, locating dealers, fulfillment, and customer service/help desk assistance. Being a part of a team requires clear communication, so you will work closely with your account manager who will keep both you and Focus up to date on changes in your company and in ours. You can even access our web portal - change your on-call, view your messages and print reports.
Choosing the right inbound order entry company to team with is vital,
so be sure to choose wisely the first time
Focus will partner with you to: Create a customized script
Manage your database
Deliver messages to one or multiple locations
Network in multiple time zones
Provide backup for media bursts
Assist with overflow calls
Focus agents are comfortable working on your Internet site (we're a web enabled answering service) or creating a web site for you through a sister company. Let us answer your customer's questions and solve their concerns over the phone, with e-mail or text chat.
Allow one of our call center service consultants discuss your needs and help develop a plan of action. Contact us for information on: Scheduling appointments
Customer service/help desk assistance
"When we desperately needed your telemarketing help with our first Champion Series (in which 12 chambers of commerce participated), you came through again by increasing our attendance by over 50%. Most recently, you dramatically helped the registrations for our first ever, Montgomery Business Week. Your professional outbound telemarketing staff is energetic, polite and pleasantly persistent! When it comes to getting people off their butts and to events, you need a great telemarketing team!
Focus Call Center is a sure bet!"
C.C. at M.B.G.
If you had a bad experience with another answering service or just want to get it right the first time,
call Focus TODAY at 1-800-886-6696; we are ready to be on your team!