1-800-886-6696

Call Center Services


Focus on Call Center Services

Call Center Services or "Custom" Services include such options as inbound order taking, scheduling appointments, making reservations, locating dealers, fulfillment, and customer service/help desk assistance. Being a part of a team requires clear communication, so you will work closely with your account manager who will keep both you and Focus up to date on changes in your company and in ours. You can even access our web portal - change your on-call, view your messages and print reports.

Choosing the right inbound order entry company to team with is vital,
so be sure to choose wisely the first time

Focus will partner with you to:

  • Create a customized script
  • Manage your database
  • Develop reports
  • Deliver messages to one or multiple locations
  • Network in multiple time zones
  • Provide backup for media bursts
  • Assist with overflow calls

    Focus agents are comfortable working on your Internet site (we're a web enabled answering service) or creating a web site for you through a sister company. Let us answer your customer's questions and solve their concerns over the phone, with e-mail or text chat.

    Allow one of our call center service consultants discuss your needs and help develop a plan of action. Contact us for information on:

  • Scheduling appointments
  • Making reservations
  • Locating dealers
  • Fulfillment
  • Customer service/help desk assistance

    "When we desperately needed your telemarketing help with our first Champion Series (in which 12 chambers of commerce participated), you came through again by increasing our attendance by over 50%. Most recently, you dramatically helped the registrations for our first ever, Montgomery Business Week. Your professional outbound telemarketing staff is energetic, polite and pleasantly persistent! When it comes to getting people off their butts and to events, you need a great telemarketing team! Focus Call Center is a sure bet!"
    C.C. at M.B.G.

    If you had a bad experience with another answering service or just want to get it right the first time,
    call Focus TODAY at 1-800-886-6696; we are ready to be on your team!



  • Click on any listing below to learn more about our specialized options!

    Telephone Answering Services
    Ordertaking - Credit Card
    Customer Service Support
    RSVP Services
    Service & Utilities Companies

    Medical-HIPAA Compliant
    Website & Email Answering
    Appointment Scheduling
    Attorneys      
    20 Answering Service Secrets

    Property Management
    Help Desk
    Call Center Services
    Funeral Homes

    Technical Support
    Virtual Receptionist
    Government Support
    Non-Profits


    Answering service providing 24 hour telephone answering services for small businesses.
    Featured answering service for all business telephone needs nationwide on Marylandinfo.com.
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