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Too Many Choices

A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to figure out which number to select.
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Focal Point Newsletter – October 25, 2017

Who’s on first?

Baseball is becoming a hot topic as the playoffs approach and fans tend to pay a lot of attention to the upcoming lineup. Who will pitch and who will be on deck?
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An Example – and a Commitment for our Company

Are we committed
…to a cause?
…to making a difference?
…to improving lives?

I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog.

In 1942 (two years before I was born)
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Nine Tips for Disaster Preparedness

We don’t always get sufficient warning of potentially disastrous weather or conditions so it pays to get in the habit of having some backup systems in place at all times – So you know things will be there when you need them.
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Focal Point Newsletter – Sept 26, 2017

How to Make Search Engine Optimization (SEO) Work for You

You might have the most beautiful website in the world, but if prospective clients can’t track it down, you’ve wasted a lot of time, money and effort for nothing.
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Focal Point Newsletter – August 29, 2017

We’re Excited About Our New Website!

Check out our new website… www.Focustele.com

We have new colors, new information, and a new vibe. The old website was pretty good, but after 10 years, it was tired. What fun to begin with all the new bells and whistles that are available today. Neat graphics, better explanations, and more personalization; THIS website give you a much better idea of how we can help YOUR company grow. That’s who we are at Focus, what we stand for, helping our clients reach their full potential.
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August 1, 2017 Focal Point Newsletter

13 Years in Row – ATSI Award of Excellence!

It’s both an honor and a joy to be recognized by the Association of Telemessaging Services International for earning the Award of Excellence for 13 consecutive years! The leadership team here at Focus places considerable emphasis on maintaining the quality standards set forth by this program; monitoring in-house for the same criteria and more.
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WSTA HOSTS Donna West Workshop

WSTA HOSTS Donna West Workshop – Las Vegas July 12, 13, 2017

“Another FANTASTIC Workshop,” said Daphne, from Virginia, “I try not to miss anything you do, I always learn so much!” Daphne was reiterating the general response of all the attendees at the recent Supervisor Workshop, Down the Rabbit Hole, held in Atlanta, Georgia for the Southern Telemessaging Association.
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A Commitment for our Company

Are we committed
…to a cause?
…to making a difference?
…to improving lives?

I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog.
Read More