13 Years in Row – ATSI Award of Excellence!

It’s both an honor and a joy to be recognized by the Association of Telemessaging Services International for earning the Award of Excellence for 13 consecutive years! The leadership team here at Focus places considerable emphasis on maintaining the quality standards set forth by this program; monitoring in-house for the same criteria and more.

Dan L’Heureux, Executive Director of the Startel National User Group, and an industry leader in his own right, said “I am personally aware of the time and effort put into the award by the Focus team; this award is also a reflection of their entire corporate culture, which is Excellence. Focus Telecommunications has long been a strong supporter of industry programs, including the ATSI Certification program, and is currently the only Maryland answering service – Site Certified by ATSI. They should be very proud of their service to their customers.”

“Our dedication to our clients is the motivating factor behind our participation in this program.” Stated Focus president, Donna West. “This is a public measure of the quality we provide those who trust their communications to us day in and day out! We are proud to be a partner with our clients.”

Gotta Giggle

How many mystery writers does it take to screw in a light bulb?

Two: one to screw it almost all the way in, and one to give it a surprising twist at the end.

Delegate! Time is Finite

We can and should delegate more, but three things stop us:

  • We don’t think anyone can do the task as well as we can.
  • We don’t think through what to delegate and how to do it.
  • We don’t think we have TIME to teach someone else.

We would be wrong on all three counts! Delegating does take some planning, but it’s worth the effort it takes. Once you delegate a task, it frees you to do more important things. One business maven said, “The first thing I delegated in my first company was opening the mail and preparing the deposit. As much as I loved seeing those checks come in, I needed that time to work ON my business.” Next, she delegated customer service. “Most client calls come down to just a few issues; when a plan for handling each was determined, the calls were directed to my assistant; now only complicated customer service problems needed to be escalated to me.”

Delegating to your answering service is almost exactly like delegating to an office assistant. When you plan how you want each task executed, the real work has been done. Set the parameters for the job and enjoy another block of time. We have clients who NEVER answer their own phone; it is all left up to us, and they are very pleased with their service. Ask us how to give YOU more Time!

Life in 25 Words or Less

“Human beings are works in progress that mistakenly think they’re finished.”

-Dan Gilbert

Cell Phone Voice Mail Won’t Get You
New Business!

Web and mobile-based communications are taking over as our primary means of contact. Statistics revealed by Forbes magazine indicate that 80 percent of callers who reach voice mail don’t leave messages because they don’ think they’ll even be heard.

Adam Boalt, CEO of LiveAnswer, a provider of phone support services, puts the voicemail abandonment rate at between 50% and 75%. According to Nuance’s research, most voicemail messages are not heard for at least eight hours. We want instant answers! If you can’t provide instant access, callers will look elsewhere.

Companies are losing a lot of business opportunities because people are not leaving messages. Mr. Boalt suggests having a person available to answer the phone. He said, “Less than 1 percent of people will hang up on a live person!”

You Need The Power Of A Person, call Focus today!

Healthy

More people get skin cancer because of tanning than develop lung cancer because of smoking.  People who indoor tan before the age of 35 have a 75% greater chance of getting the most deadly form of skin cancer melanoma.

– Good Housekeeping June 2017

Wealthy

Wealthy

Last month we talked about a rainy-day fund for unexpected expenses.

An emergency fund is what keeps you afloat for a few months if you lose your job or can’t work.

A rainy-day fund will typically be $1,000 to $5,000, while an emergency fund is more likely $10,000 to $15,000. A rainy-day fund is your first goal and it will motivate you to go the next step and build an emergency fund.

Wise

Be careful with your personal information.  You wouldn’t write your social security number, credit card data or other sensitive information on a postcard, would you?  So WHY would you sent it over the internet from a public place? Be sure to never send your personal information in an email that is not secure.


Dear Friends,

It’s both an honor and a joy to be recognized by the Association of Telemessaging Services International for earning the Award of Excellence for 13 consecutive years! The leadership team here at Focus places considerable emphasis on maintaining the quality standards set forth by this program; monitoring in-house for the same criteria and more.

Dan L’Heureux, Executive Director of the Startel National User Group, and an industry leader in his own right, said “I am personally aware of the time and effort put into the award by the Focus team; this award is also a reflection of their entire corporate culture, which is Excellence. Focus Telecommunications has long been a strong supporter of industry programs, including the ATSI Certification program, and is currently the only Maryland answering service – Site Certified by ATSI. They should be very proud of their service to their customers.”

“Our dedication to our clients is the motivating factor behind our participation in this program.” Stated Focus president, Donna West. “This is a public measure of the quality we provide those who trust their communications to us day in and day out! We are proud to be a partner with our clients.”

Hugs,

Get Rewarded $100 for Helping us to Grow!

It’s always nice to share, but when was the last time you were paid for it? Share Focus’ information with a colleague once they pay their first full invoice, collect a $100 referral fee!

Email: Ask@Focustele.com Phone: 1800-886-6696