It’s not enough to offer our clients great Quality, we must also offer DEPENDABILITY. Your answering service cannot help you if the equipment is down! That’s why Focus is 24/7 Gold Site Certified to be operational 99.99% of the time!
Focus was the 16th in the nation to achieve this prestigious designation, and we are the only answering service in Maryland to qualify! This rigorous testing, which must be repeated every three years, is conducted by The Association of Telemessaging International. Focus has met or exceeded the nearly sixty criteria that represent a collection of the best practices and guidelines to which every certified company must adhere.
Part of the challenge of participating in this peer review and inspection program is in the preparations and groundwork that need to be completed in order to qualify. Focus has demonstrated to the satisfaction of the Certification Committee a high level of proficiency in recovery techniques, good business practices, documentation of procedures, and levels of redundancy necessary for 24/7 preparedness.
Focus was the sixteenth Answering Service in the World to receive this certification and has maintained this certification since 2005.
Every agent and supervisor who has worked in their position for over six months has also met the requirements and is certified for their title.