When it comes to your phones…

Who we are

We’re Your Right Hand!

We Focus on your callers so you can Focus on your business.

You will be astounded at all we can do! And all the time (and money) we can help you save!

Think of Focus Answering Service as your Administrative Assistant. Imagine our people are right there in your office, sharing your computer network, joining your conference calls, answering questions for your callers, and checking on the status of jobs for your clients. There is never enough time for everything, and Focus can help with so much.
You are innovators, business owners, visionaries and facilitators. There are many things ONLY YOU can do. Let us take care of the other “stuff” – we do it dependably and cost effectively! You NEED more time – we GIVE you that time!

Partnering with Focus is just like hiring another employee, or two, or ten! Only without the absenteeism, the drama, the taxes, employment laws and rising minimum wage.
Keep your lines of communication open 24-hours a day, every day of the year – by phone, through chat, or e-mail, or all three. You can ask us to call people back or to reschedule an appointment. To e-mail lab instructions, or assist with an order. We can take reservations and make reservations; we can even order your lunch (but we can’t go pick it up for you)!

What do you need? TIME. What can Focus do for you? Give you more TIME. Take the time to talk with us and we will give you more time in every day – and more TIME for the future!

Our Pledge to You

We will ​protect your reputation
We will build your business
We will treat your callers with respect
We will challenge our agents to meet your high expectations
We will represent you intelligently and accurately


It’s not enough to offer our clients great Quality, we must also offer DEPENDABILITY. Your answering service cannot help you if the equipment is down! That’s why Focus is 24/7 Gold Site Certified to be operational 99.99% of the time!

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Experience Counts

At Focus Telecommunications, Inc. our answering service agents have experience!

  • 100% of our administrators have been with us over 16 years
  • 75% of our agents have been with us for over 5 years
  • 33% of our employees have been with us over 20 years!

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Tell us what you want to accomplish. We LISTEN and design a perfect plan for you.​

“No one answers for our industry well! Let’s discuss all the problems we run into and if you can overcome them, I’ll bring my business to you and recommend you to others.” So said one of the first Focus customers.

This is a common concern that Donna West, owner of Focus, has discussed with many prospective clients. Donna and her team have solved these client needs for over 30 years. Today, 76% of our new clients come to us via referrals!

We learn your requirements. We respond quickly. We maintain your trust.

​Below are examples of what we do for people just like you who want the best service for their customers.

Click on each of the below pictures. They may produce that ‘lightbulb’ idea that solves one of your problems.

Follow Focus

Too Many Choices

A recent call to inquire about a passport resulted in reaching an automated system that gave seven initial choices. SEVEN. It took a second call into the system just to figure out which number to select.
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Focal Point Newsletter – October 25, 2017

Who’s on first?

Baseball is becoming a hot topic as the playoffs approach and fans tend to pay a lot of attention to the upcoming lineup. Who will pitch and who will be on deck?
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An Example – and a Commitment for our Company

Are we committed
…to a cause?
…to making a difference?
…to improving lives?

I stumbled over the following information as I was searching for something else online and condensed it enough to share with you on our blog.

In 1942 (two years before I was born)
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